NEW - WhatsApp for Business
Setting up automatic replies on frequently asked questions helps reduce the workload of a customer support service and reduce reaction time for a message from a customer.
Allowing your customers to choose on their own a mode of communication with the brand via WhatsApp, you undoubtedly enhance the loyalty and mentioning of your brand thank to the massiveness of the channel.
Price of WhatsApp for Business
This service has not yet been reviewed.
Specific features of business account activation in WhatsApp
To start working in WhatsApp for business you will need to:
1. Contact Devino Telecom managers and provide company details for creation of a business account:
- Company’s name
- Description of the company’s activities
- Actual and legal address of the company
- Link to an official web-site
- Email address
- Mobile or landline phone number to which the business account will be linked
- Link to an official Facebook page of the company
Our managers will fill in a questionnaire, prepare an application for a number verification and help to link it to your Facebook group as a contact number.
2. Wait until the questionnaire will be confirmed and company’s number will be verified.
If you are using a landline number, it will be called at the pre-scheduled time by an automatic support service to communicate a secret code for account activation. The call will be made from the U.S. Facebook headquarters, therefore you have to ensure that your inner ATS (Automatic Telephone Station) supports incoming calls with a code +1. If you use a mobile number, it makes everything much easier - the secret code will be sent directly to your phone.
It is important to note, that if you are linking a mobile number to your business account, you won’t be able to use this number for a private WhatsApp account, that is, as a common user. This number will be irrevocably registered as a contact number of your company.
3. Activate the secret code and start using your WhatsApp business account.
After entering the code the company which applied for a business account will receive a verification mark in the form of a green check-mark by the company’s logo and name in the profile.
4. Notify your users on introduction of a new communication channel.
From now on, you can start to process your incoming messages via your WhatsApp channel by publishing the link to your business account in the widget on the web-site or in other ads. Plus, mass messaging to your contacts is also available for you via Devino Telecom messaging services.