Viber is your future in communications with customers

Boost the level of sales, brand awareness and loyalty of your customers

Try

Viber Bulk Messaging

Official channel for the communication of the service messages, approved by Viber. Register your official Viber channel now and create promotional communication, send transactional messages and communicate with your audience directly in the messenger.

Advantages of Viber messaging

Small business Big business

Do not save symbols - the volume of messages in Viber messaging is up to 1000 characters
Diversify your regular text messages with multimedia files: video, GIF, and JPEG images
Provide a message with a "button" or an active clickable link and track the conversion of advertising in Viber
Receive incoming messages from users, collect feedback after advertising or service messaging using Viber

The service is approved by Viber and allows you to create your own "official Viber channel" for direct communication with a loyal audience
High efficiency of Viber messaging – distribution of the service messages is more than 40% compared to other kinds
Control and tracking of message delivery, possibility to forward undelivered messages via SMS service
API connection, integration with CRM and other information platforms

Choose one of the most popular messengers in the world. Using Viber, utilise the full potential of this channel by sending newsletters, advertising in Viber and several other unique advantages of an official channel for effective communication with your audience.

Inform your users about promotions, payment of the order, the shipping route of the products, credit issue, fixing an appointment, conducting surveys and improving the quality of the customer service.

Connections

Devino.Online Devino.Gate Devino.API

Devino.Online

New online-multi-channel communications service
that combines the simplicity of the interface, multitasking,
and detailed statistics

SMS services

Distribute personalized informational or advertising SMS messages on behalf of your company. Interact with all telecom providers under the same contract.

Viber mailing

Discover a new way to communicate with your customers in messengers. Register your "channel" and send colorful newsletters with photos and videos to users. Communicate with the audience quickly and collect feedback.

E-mail newsletters

Create colorful and informative emails using various options of easily customizable boxes. Track statistics on the results of sending, delivery time, percentage of opening and clicking on active links.

Multichannel chains

Build personalized chains of communication with the client by using different login points. Implement fast interaction with customers by means of SMS -, Viber-, or E-mail-newsletters, research behavioral factors, and analyze efficiency.

More about Devino.Online

Devino.Gate

System integration solution for big business at any level

Design

We select a comprehensive solution for a specific business task, taking into account the industry specifics and goal-setting of the client. The company's technical staff exceeds 100 people and allows assuming full setup of system: project management, analytics, development, testing, implementation, maintenance, monitoring and customer service. We provide high-quality and fast solution of any problems.

Efficiency

We'll enhance your capabilities! We will conduct consulting and marketing research. We'll set up integration with your CRM and CMS: with SAP CRM, Siebel CRM, Microsoft Dynamics CRM, Oracle or 1C Bitrix. We'll automate and combine business processes with personnel into a single ecosystem. We will provide legal support and develop a communication strategy to achieve specific goals.

Result

The client receives a comprehensive solution developed for implementation of specific business tasks, taking into account industry specifics. Communication with customers is carried out based on a reliable and high-quality infrastructure by Devino Telecom. Specialists and experts of the company provide operational business and technical support around the clock.

More about Devino.Gate

Devino.API

Use the convenient API service by Devino Telecom and develop communications with clients across all traffic acquisition channels

Send SMS

Send Viber messages

Create Email campaign

Full API documentation

# Send SMS
POST /messages
Authorization: Key QWxhZGRpbjpvcGVuIHNlc2FtZQ==
Content-Type: application/json
Accept: application/json
{
    "messages": [
        {
            "from": "MyCompany",
            "to": "79034567890",
            "text": "Code: 1234"
        }
    ]
}
# Response
{
    "result": [
        {
            "code": "OK",
            "messageId": "3482512350952730368"
        }
    ]
}

# Request
POST /messages
Authorization: Key QWxhZGRpbjpvcGVuIHNlc2FtZQ==
Content-Type: application/json
Accept: application/json
{
    "messages":[
            {
                "from": "MyCompany",
                "to": "79034567890",
                "text": "Code: 1234",
                "image": "https://cdn.mycompany.com/viber.png",
                "action": "https://mycompany.com/promo",
                "caption": "Activate!"
            }
        ]
}
# Response
{
    "result": [
        {
            "code": "OK",
            "messageId": "3482512350952730368"
        }
    ]
}

# Request
curl "https://integrationapi.net/email/v2/Messages" \
		--user sammy:fAj$xna)vm \
		-H "Content-type: application/json" \
        -d '{
              "Sender":{
                "Address":"noreply@mycompany.com",
                "Name":"Sammy"
              },
              "Recipients":[
                {
                  "MergeFields":{
                    "Name":"Иван"
                  },
                  "Address":"ivan@example.com",
                  "Name":"Ivan"
                }
              ],
              "Subject":"Уважаемый [Name]!",
              "Body":{
                "Html":"Уважаемый [Name]! Ждем вас завтра! [Unsubscribe]",
                "PlainText":"Уважаемый [Name]! Ждем вас! [Unsubscribe]"
              }
            }'

# Response
{
  "Result":[
    {
      "Index":0,
      "Address":"ivan@example.com",
      "MessageId":"MSWIr1YYD2P",
      "Code":"ok"
    }
  ],
  "Code":"ok",
  "Description":"ok"
}

More about Devino.API

Cost of Viber messaging

To calculate the cost of Viber mailing, consult with our managers! They will be happy to help with the issue of registering a name and talk about the possibilities of batch OMNI mailings.

Ready to start working with us? Contact us!

Clients

Reviews Cases

Nataliay Martinova

Head of Marketing Department, LLC "Kaercher"

Kaercher LLC is grateful to Devino Telecom LLC for its professional attitude and timely provision of services.

Our companies have been cooperating for the past six years, and during this time we have seen you as a reliable partner who is always ready to quickly help with the provision of services, give recommendations, and also help in choosing a CRM program.

Special thanks go to the marketing department for creating a CRM club, on the basis of which you can get additional information about interaction with customers, as well as share experience with colleagues in the field of marketing.

We wish your team professional success and prosperity!

Any passenger can now send an SMS message to a special short number 3443, selecting one of five criteria and rate it on a 5-point scale.

We use SMS information for almost four years and constantly improve our approach to this tool, we come to a deeper understanding of its capabilities and how to apply them to our audience.

Support

Small business Big business

24-hour Customer Service - "we are available 24/7"
We will tell you "how to start messaging via Viber"

Consulting and marketing, customer support "from idea to implementation"
Legal support as per the interest of the client requirements in case of claims from regulatory authorities

Create an account

Create an account in a few simple steps today

Complete and sign the contract

Create account

Pros and cons of Viber messaging

Now customers have access to many channels of communication with their audience through mobile messengers, but Viber messaging (Viber) has several distinctive advantages:

The profitability of messaging - The cost of a single message delivered to the customer is much cheaper than paying for alternative text advertising formats for the company.
The informational content of messages - there is no need to be limited to the dry text templates anymore. Complement it with bright photos and active links on your website.
Availability – the application can be downloaded and installed free of charge over almost any smartphone, and its further usage will not require any material costs to the user.
A constantly growing audience – almost every person nowadays has a smartphone with pre-installed messenger applications, and Viber is one of the most popular ones among them. The statistics show that almost 60% of Russian residents have opened this messenger over the past year, and about 40% of them are constantly using it as one of the main communication channels. This means that communication via Viber will certainly reach its recipient.
Ease of interaction – the customer does not need to disconnect from communication channel or business correspondence and exit the application. Switching to a channel is intuitive and requires no special skills.

Despite a large number of benefits, it is worth mentioning the disadvantages.

The primary one is that if the Viber application is not installed on the user's smartphone then it is not possible to send a message via Viber. However, this disadvantage can be easily compensated by the capabilities of our platform and a personal account. Thus, in situations where Viber is unavailable, the ultimate goal will be achieved by SMS messages by setting up a multi-channel communication strategy for every new communication services. As per the statistics, the choice of an integrated approach in the cascade messaging brings greater efficiency and significantly saves the maximum amount of advertising budget. Do not forget that your customers use different channels. Accordingly, the use of more tools significantly increases the chances that a person will receive and read the message addressed to him/her.

Secrets of successful messaging via Viber

What should you consider while planning your communication strategy for your customers via Viber messaging?

Send to your users the specific messages that are potentially interesting to them. Buyers of an online store will appreciate the news about new collections, while readers of the thematic portal would not want to miss the digest of the most popular weekly publications. Following this rule will increase the customers' loyalty to the company.
Send advertising messaging via Viber only to those who have officially agreed to receive the communication. Otherwise, the program will block you without letting you restore your account. Violation of the rules can get one into spam and focused attention from organizations that monitor compliance with the law on advertising.
Encourage the customers to take the action you expect from them. Be sure to add an action button or hyperlink to a message, by clicking on which the recipient will take advantage of your offer.

News

Actual

Welcome aboard Devino Telecom

On may 22-23, Devino Telecom took part in the largest exhibition of technologies for e-Commerce and retail ECOM Expo'19 in Moscow.

Company news

All company news

CRM Summer Cocktail - 27.07.2019

03.07.2019

Devino Telecom team at Mobile World Congress

10.06.2019

Devino Telecom and CRM World Club member of international CRM Conference: Sales, Services, Solutions

10.06.2019

Survey: What Companies are the Most Frequent Users of SMS

21.03.2019